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List of Errors

Below are a list of error codes and their possible causes. These errors arrive when a user attempts to solve and unsolvable structure.

Error Code	Message	Possible Issues	Possible Solutions
1	Timed Out – Server Unavailable.	Internet disconnected or dropped out Issues connecting to SkyCiv server.	Check you are connected to the internet by visiting another website. Verify you can connect to the SkyCiv server Contact [email protected] if problem persists
2	Timed Out – Solution took too long.	There is a disconnected member or node, causing the solver to fail Model is too large for solver (typically > 20,000 members or > 10,000 plates)	Increase the solver timeout in Settings > Solve > Solver Timeout Run Repair Model (Advanced > Model Repair) to locate model issues Delete parts of the model and resolve to try and locate source of error Open Datasheet for each element, and review the input for any missing/incorrect data Reduce the size of your model and try solve again Contact [email protected] if problem persists
3	Server Error	Issues connecting to SkyCiv server.	Verify you can connect to the SkyCiv server Contact [email protected] if problem persists
101	Unauthorized Access	There was an issue with authorization or access	Contact [email protected]
102	Please add a member	There are no members	Add a member by connecting two nodes: How to add a member
103	Please add a load	There are no loads (forces) applied to the structure	Add a point load, distributed load, moment or area load Turn on Self Weight
104	Please add a support	There are no supports to restrain your model	Add a support at a node: How to add a support
105	Please add a section	No Section has been defined for a member	Add a section to your model via the Section Builder: How to add a Section
106 – 109, 116, 117	(Attribute Name) of Section ## cannot be zero	Missing data for Section Properties Old Data	Open the Section in question and review the input, looking for missing data, 0 or incorrect input Delete the Section in question and re-enter and resubmit the data
110	Structure is not constrained	The structure is not static The structure is unrestrained in one or more degrees of freedom Insufficient supports or fixities within supports	Add more supports and see if the structure solves. If it does, it is possible there are not enough supports to constrain the model, and it is not static. Change your supports to all Fixed (FFFFFF) and see if the structure solves. If it does, it is possible there are insufficient Fixed (‘F’) degrees of freedom (add more F’s)
111	Please remove disconnected Node # x	Node number x is floating and not connected to anything	Connect a plate or member to the node – Remove the node
112	Please remove disconnected Element (Member) # x	Element number x is floating and not connected to the rest of your structure	Connect element to the rest of your structure via a node Remove the element
113	Structure is not constrained	The structure is completely unrestrained in some translational direction (X, Y or Z)	Change a support to all Fixed (FFFFFF) and see if the structure solves. Need more help understanding Fixities? Try our article on restraint codes and member end fixities (with video).
114, 115, 118	Solve Error	There was an issue during solving. Could be an issue with the model or input	Run Repair Model (Advanced > Model Repair) to locate model issues Check for any disconnected nodes, elements or plates. Inspect to ensure your entire model is connected by nodes. Delete parts of the model and resolve to try and locate source of error Open Datasheet for each element, and review the input for any missing/incorrect data Watch the below video for 6 Tips to troubleshooting your model
119	Truss Structure not Stable (SkyCiv Truss only)	The model is likely an unstable truss structure	Add more members or supports to stabilize the truss Remember each member is pinned on the ends so the structure needs to be triangular to be stable.
202	Buckling Analysis failed to run	The structure may not be stable, with insufficient restraints or supports	Try add more restraint to your model (change member end fixities to FFFFFF)
300, 301	Non-Linear Static Analysis failed to converge	The structure may not be stable, with insufficient restraints or supports The structure could be buckling If cables exist in the model: Cables may cause the model to not converge	Increase convergence tolerance in Settings > Solve > Convergence Tolerance – Add more supports to your structure Try to run a Linear Static + Buckling Analysis and check whether structure is buckling Increase the size of the sections to determine whether structure is buckling If cables exist in the model: Try these cable tips to get your model to solve.