Below are a list of error codes and their possible causes. These errors arrive when a user attampts to solve and unsolvable structure
| Error Code | Message | Possible Issues | Possible Solutions |
|---|---|---|---|
| 1 | Timed Out – Server Unavailable. | – Internet disconnected or dropped out – Issues connecting to SkyCiv server. |
– Check you are connected to the internet by visiting another website. – Verify you can connect to the SkyCiv server – Contact [email protected] if problem persists |
| 2 | Timed Out – Solution took too long. | – There is a disconnected member or node, causing the solver to fail – Model is too large for solver (typically > 20,000 members or > 10,000 plates) |
– Increase the solver timeout in Settings > Solve > Solver Timeout – Run Repair Model (Advanced > Model Repair) to locate model issues – Delete parts of the model and resolve to try and locate source of error – Open Datasheet for each element, and review the input for any missing/incorrect data – Reduce the size of your model and try solve again – Contact [email protected] if problem persists |
| 3 | Server Error | – Issues connecting to SkyCiv server. | – Verify you can connect to the SkyCiv server – Contact [email protected] if problem persists |
| 101 | Unauthorized Access | – There was an issue with authorization or access | – Contact [email protected] |
| 102 | Please add a member | – There are no members | – Add a member by connecting two nodes: How to add a member |
| 103 | Please add a load | – There are no loads (forces) applied to the structure | – Add a point load, distributed load, moment or area load – Turn on Self Weight |
| 104 | Please add a support | – There are no supports to restrain your model | – Add a support at a node: How to add a support |
| 105 | Please add a section | – No Section has been defined for a member | – Add a section to your model via the Section Builder: How to add a Section |
| 106 – 109, 116, 117 | (*Attribute Name*) of Section ## cannot be zero | – Missing data for Section Properties – Old Data |
– Open the Section in question and review the input, looking for missing data, 0 or incorrect input – Delete the Section in question and re-enter and resubmit the data |
| 110 | Structure is not constrained | – The structure is not static – The structure is unrestrained in one or more degrees of freedom – Insufficient supports or fixities within supports |
– Add more supports and see if the structure solves. If it does, it is possible there are not enough supports to constrain the model, and it is not static. – Change your supports to all Fixed (FFFFFF) and see if the structure solves. If it does, it is possible there are insufficient Fixed (‘F’) degrees of freedom (add more F’s) |
| 111 | Please remove disconnected Node # x | – Node number x is floating and not connected to anything | – Connect a plate or member to the node – Remove the node |
| 112 | Please remove disconnected Element (Member) # x | – Element number x is floating and not connected to the rest of your structure | – Connect element to the rest of your structure via a node – Remove the element |
| 113 | Structure is not constrained | – The structure is compeltely unrestrained in some translational direction (X, Y or Z) | – Change a support to all Fixed (FFFFFF) and see if the structure solves. |
| 114, 115, 118 | Solve Error | – There was an issue during solving. Could be an issue with the model or input | – Run Repair Model (Advanced > Model Repair) to locate model issues – Check for any disconnected nodes, elements or plates. Inspect to ensure your entire model is connected by nodes. – Delete parts of the model and resolve to try and locate source of error – Open Datasheet for each element, and review the input for any missing/incorrect data |
| 300, 301 | Non-Linear Static Analysis failed to converge | – The structure may not be stable, with insufficient restraints or supports – The structure could be buckling – If cables exist in the model: Cables may cause the model to not converge |
– Increase convergence tolerance in Settings > Solve > Convergence Tolerance – Add more supports to your structure – Try to run a Linear Static + Buckling Analysis and check whether structure is buckling – Increase the size of the sections to determine whether structure is buckling – If cables exist in the model: Try these cable tips to get your model to solve. |
