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Account Limits

SkyCiv subscriptions have some limits depending on what subscription you are on to protect the accounts from being excessively shared. Student, Basic and Professional accounts are all designed to be used by a single user and not to be shared. Any account limitation may result in software lockouts. Enterprise Accounts can be setup as SiteWide licenses which offer a customised number of IP, simultaneous logins and device limits restriction. Contact Us for more information on Enterprise SiteWide licenses.

Device Limits

Device limits are a measure to ensure the security of your account and to protect the account from sharing. The accounts track each login so users can monitor their own accounts and usage. Some examples of a device is; Firefox 64 on OS X 10Chrome 72 on Windows 10, Safari 10.1.2 on iPhoneX. You can check your limits at anytime under Account Settings -> Limits and Activity:

Screen Shot 2019-02-23 at 10.57.22 am

IP Limits

Similar to the device limit, SkyCiv accounts are limited by how many IP addresses you can visit SkyCiv from in a given month. The limit resets on the first of every calendar month. The Limits and Activity will show the number of IP address used so you can manage your usage and prevent lockouts.

Simultaneous Logins

SkyCiv accounts are designed to be used by a single user only, so if two users attempt to log in at the same time, the account will detect a simultaneous login and automatically log out the first user. They will receive the following message:

Screen Shot 2019-02-23 at 10.46.14 am

It is important to keep your login credentials private and secure to prevent any accessibility issues. Excessive simultaneous logins can result in a software lockout.

What happens if I get locked out?

If you are locked out, your account will be disabled for the remainder of the month. Account restrictions automatically reset themselves at the beginning of every month. If you are locked out, email us at [email protected] and we can reset your limit for you.

How can I increase these limits?

In special cases, SkyCiv can increase these limits. However, in cases of team usage another account should be added to reduce the risk of software lockouts. Enterprise Accounts allow for simultaneous logins, more devices and IP addresses for team usage.

 

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