This is designed to protect your account and unlawful use of our software. It will lock itself if:

• (a) too many password attempts or
• (b) someone is trying to login from another computer or
• (c) too many IP address have been used to login in under one account. If this happens it may reset itself in about one hour. Otherwise contact us and we will be able to assist you with this within 24 hours.

In the case of (b) and (c) it is important to know that SkyCiv accounts are licensed to the individual user and are designed for a single user only as per our terms and conditions. Users are not permitted to share the account with others. In the event that you are locked out due to unlawful sharing of your account you may lose access to your account temporarily. If the issue continues, you may have the account cancelled.