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Frequently Asked Questions (FAQ)

User Accounts and Payments

#1: How much does SkyCiv cost?

SkyCiv offers both Free and Paid packages to our users - depending on what you need. The SkyCiv Free Account is completely free to register, but has some limitations in terms of features and functionality. If you require more features, we offer a number of affordable packages that will suit your needs. SkyCiv Software is considerably cheaper than traditional software that can generally run into the thousands of dollars.

#2: Who uses SkyCiv software?

SkyCiv is used mainly by Civil, Structural and Mechanical Engineers but is also suitable for Architects and Academic Staff. SkyCiv is very affordable and easy to setup, which makes it popular for users who do not wish to purchase expensive and inconvenient licensing.

#3: Can I cancel my billing at anytime?

Yes! SkyCiv offers a month to month license that you can cancel at anytime without any cancellation fees. In order to cancel your subsription simply follow these simple steps:

  1. Log in.
  2. Hover over your name in the top right corner.
  3. Click "Account Settings".
  4. Click the "Cancel Auto-Billing" button.
Note that your account will remain open until it expires as all you are doing is cancelling your subscription auto-billing. The cancellation can take up to 48 hours to be completed (PayPal users will receive an email). You can confirm it has been completed by re-visiting the "Account Settings" page and looking at your "Expiry Date". If you need access to the software in future then simply log in with your account and checkout again.

#4: Do I need to sign a long term contract?

Not at all! SkyCiv offers a month to month license that you can cancel at anytime as stated in Q3 above.

#5: How can I pay and when will I be charged?

You can pay by either PayPal or Credit Card. Payment is of a subscription nature so you will be auto-billed every month or year depending on what sort of subscription account you choose to purchase. Your subscription begins from the date that you pay. For example, if you purchased a Monthly Student Account, you will be billed every 30 days from the day that you purchase until you decide to cancel your subscription. You can cancel your subscription very easily - see above "Can I easily cancel my subscription auto-billing?".

#6: Why is my credit card not working when I checkout?

SkyCiv uses Stripe as its merchant provider. Stripe has a fantastic successful purchase rate but unfortunately in rare cases your card may not work. In this event you will NOT have been charged. This is completely normal behavior. In these circumstances we ask you to checkout using PayPal - which still allows you to use your credit card for the purchase.

As always, if you have any doubts about this or you're not sure of the charges on your statement please contact us.

#7: Why did I get charged extra SMALL amounts when paying via credit card?

SkyCiv uses Stripe as its merchant provider. If you paid via credit card and see small charges (around USD $1) on your credit card statement, this is completely normal behavior as stated by Stripe and they will be immediately refunded (it may take 5-10 business days to reach your account). In fact, even if your payment fails you still may be see these small charges.

#8 Is there a free trial or demo?

SkyCiv offers a free version to all its software. Simply Sign Up to our free account and get given instant access to the free (limited) versions of our engineering software.

To get demo access simply click the "Demo Account" tab on the features page of any product. You will be emailed the demo account details so you can log into SkyCiv's member portal and try any product of your choosing.

#9: How can I purchase the software without subscribing?

Whenever you make a purchase you are automatically subscribed and you will be automatically billed since the software is sold on a monthly or yearly basis. You can cancel your subscription or auto-billing at anytime. Please refer to Q3 above on how to cancel your billing.

#10: My account got cancelled and has expired. How do I get access to the software again?

Even though your account has been cancelled you can still log in. You can re-purchase any of the software again while being logged in. This will ensure that you retain all your previous files and settings.

Otherwise you can checkout without being logged in and create a fresh account.

#11: Do you offer volume/bulk licensing or subscriptions?

Yes. Please see our pricing page for more info.

#12: Can I pay yearly instead of monthly?

Yes you can! On the checkout page at the top there should be a green bar which will switch the payment term to yearly. Please contact us if you have any issues.

#13: Why have I been locked out of my account?

This is designed to protect your account and unlawful use of our software. It will lock itself if:

  • (a) too many password attempts or
  • (b) someone is trying to login from another computer or
  • (c) too many IP address have been used to login in under one account. If this happens it may reset itself in about one hour. Otherwise contact us and we will be able to assist you with this within 24 hours.

In the case of (b) and (c) it is important to know that SkyCiv accounts are licensed to the indiviual user and are designed for a SINGLE USER ONLY as per point #3 of our terms and conditions. Users are not permitted to share the account with others as it is a SINGLE USER LICENCE. In the event that you are locked out due to unlawful sharing of your account you may lose access to your account for an hour or so (punishment period).

#14: Can I get a refund?

As per our terms and conditions the answer to this question is usually "no". As stated in point #4: All sales are final and there are no refunds unless under exceptional circumstances (you never received the account, never logged in, or you find a genuine fault with it). Please read the detailed features list of each product so you know exactly what you are purchasing before you agree to pay. All SkyCiv Software is classified as a digital good and is therefore intangible. We do not offer refunds or trials to prevent people using the software for their benefit (possibly to complete assignments and homework) and then asking for a refund once they have no use for it anymore.

You may also qualify for a refund if you have been automatically billed and you're within the grace period. As stated in point #5 of the terms and conditions: SkyCiv offers a grace period 30 days from the date of an annual payment and 4 days from the date of monthly payments. This is to protect users who have forgotten about their subscription and are charged an annual/monthly fee when they no longer use the service. For this refund to be granted, the user must not have used the product during this grace period and must email us before the grace period ends.

As always, if you have any doubts about this please contact us.

Have Another Question?

Can't find the answer to your question here? Contact us and we'll get back to you within 24 hours!


Additionally you can scroll to the bottom of the page and join the discussion by asking your question there.

General Questions about the Software

#15: Do I need to Install or Update my Software?

Not at all. All of our software is online, meaning you just need to register and sign in to gain access. All your files and the software are hosted on our servers which means you're not using your own space or computer's processing power. When it comes time to update, we do it all from our end so you don't have to worry. You will automatically be given access to the latest version of the software without having to update the software.

#16: Is there Training Available?

We have a YouTube Channel that has a number of videos and resources available for our users. Within this channel are a number of training videos, depending on what software your are using.

#17: How can I take a screenshot of the software output?

Most of the software on SkyCiv have a "Screenshot" function in the "Output" menu. Please ensure you are using Google Chrome as your browser for this function to work properly. If you only want to screen shoot part of the page, don't wish to use Chrome or are having issues we recommend you manually print screen by following these steps:

  • Press "Print Screen" on your keyboard
  • Open Paint (or a similar program)
  • Paste the image
#18: Which online web browser do you recommend for SkyCiv Software?

We highly recommend using Google Chrome when using SkyCiv Software. We do most of our testing on Google Chrome and Mozilla Firefox and for this reason we say that SkyCiv is optimised and designed for Chrome and Firefox.

For most of the softwares any modern browser (see below) should be fine. However, Google Chrome has significant speed and performance improvements over other browsers when analysing large structures on SkyCiv Structural 3D. So if you're a SkyCiv Structural 3D user you may want to consider using Google Chrome if you already don't.

Of course, whichever web browser you're using we highly recommend updating it to the latest version. SkyCiv Online Engineering Software has been tested and confirmed to function correctly on the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari 6+ (Safari 5 and below have issues)
  • Internet Explorer 9+ (IE 8 and below have issues)
#19: Why do I need to enter a section in SkyCiv Truss and Frame?

The solver requires a section to produce a solution. Entering a section will only affect results such as deflection and stress which do not feature in SkyCiv Truss and Frame. Basic results like the reactions, shear, moment and axial will not vary with a changing section (they are section independent). You can have a play around with this by entering different sections and taking note of the results - they will not vary provided the section is not unreasonably small or large.

#20: What is the difference between SkyCiv Truss and SkyCiv Frame?

Frames generally have fully fixed connections while trusses typically have pin joints. For this reason SkyCiv Truss models all connections as pin/hinge joints (FFFFFR fixity code at the member end to simulate the moment being released about the z-axis). In SkyCiv Frame all connections are treated as fully fixed (FFFFFF fixity code at the member end).

Note: Only SkyCiv Structural 3D software allows users to fully control and customise the member connections.

#21: How can I model an internal hinge or pin joint?

To model a hinge or pin joint you must release the fixity of the member's end in its local z-axis. This is simply achieved by setting the member end fixity to FFFFFR when creating the member. This means that the moment about the member's local z-axis is released.

Note: Only SkyCiv Structural 3D software allows users to fully control and customise the member connections.

#22: How can I trust SkyCiv Online Engineering Software? Is it accurate?

At SkyCiv we ensure that our software is thoroughly tested. We conduct in-house testing by comparing software output to other structural analysis packages. We've run the software in thousands of different scenarios and verified millions of results. Additionally, the software gets used by hundreds of engineers every day and we encourage users to contact us regarding any issues or bugs they think may be occuring. This is also serves as another means for validation and verification of the software since our users often have other software or hand calculations at their disposal to compare the output.

SkyCiv is young and we always take feedback, suggestions and bug reports extremely seriously so that SkyCiv is as accurate as possible - it is of paramount importance to us. Over the course of time the accuracy and quality of the output has improved dramatically and while no software is ever perfect or without bugs we strive for perfection and accuracy.

In the event that you are having issues with the software or you think there may be something wrong with the output you can rest assured that we'll be with you every step of the way to provide support and technical assistance. If a bug comes to our attention we usually fix it and do more testing ASAP. One of the greatest assets of the software is that it's on the cloud so all users get automatically updated to the latest and best version of the software immediately without any extra cost.

#23: I think I'm having issues with the software. What can I do?

Hopefully it doesn't come to this, but no software is perfect so we encourage users to contact us regarding any issues or bugs they think may be occuring. This is why in the top menu of the software under the "Support" menu we have the "Report a Bug" function. This will put you directly in touch with technical support to get you through the issue(s). In these sorts of situations users will have priority support replying within the hour.

SkyCiv is young and we always take feedback, suggestions and bug reports extremely seriously so that SkyCiv Cloud Engineering Software can become the best product possible. Additionally, because SkyCiv Software is online and on the cloud, all users get automatically updated to the latest version of the software immediately.

#24: I just upgraded to SkyCiv Structural 3D but I built my files in SkyCiv Truss/Frame. How can I use them in Structural 3D?

If you upgraded to SkyCiv Structural 3D then stop using SkyCiv Truss/Frame because Structural 3D supersedes them. You don't need to build your files again. Simply use the SkyCiv File Manager to transfer the files to Structural 3D. Right click on any file in your Truss or Frame folder and click "Transfer to SkyCiv Structural 3D". Now your file can be seen in the Structural 3D software. Easy, right?

  • Julian Grodzicky

    I have just upgraded to a student account, and sent an email with my details and student card scan. How long does the verification and validation process take?

  • Tabitha Wangari Carey

    can i transfer my drawing to a word document

    • Tabitha Wangari Carey

      and how can i do it?
      thanks.

    • On SkyCiv Beam you can use ‘Output’ -> ‘Save
      to Image’ and then add the image to your word document and crop it to
      show the relevant things you need. Alternatively you can use “Snipping
      Tool” in Windows to just grab what you need from the screen when using
      the software and then add the images to your doc

  • Carissa D. Sacyan

    what is the minimun system requirements for my computer in order for me to run the skyciv software?

    • Hi Carissa! You just need a web browser to run it. For this reason it runs on most devices. We recommend the latest version of Google Chrome or Mozilla Firefox. Obviously the faster your device (more powerful) then the smoother things will run.

  • Janey

    How do I reverse the sign convention for a bending moment diagram on the free software? There is a button that says it does this but nothing happens, is this tool just not available on the free software?

    • Hi Janey. Yes this is only possible on the paid beam software.

  • Nicole Mendizabal

    Hi, I had a problem introducing my student mail. I entered the wrong email and I already sent a few emails to support@skyciv.com and they do not respond. I need immediate help.

  • Nicole Mendizabal

    Hi, I had a problem introducing my student mail. I entered the wrong email and I already sent a few emails to support@skyciv.com and they do not respond. I need immediate help.

  • Matthew Francis

    I am attending a college that contracts a larger university for its engineering courses. I put my smaller colleges email address in when activating my account, only to find out that my email is actually through the larger school (washington State U) and I do not have access to the account that I inputted. How can I remedy this? I paid for the account and now I cannot access it.

    • Hi Matthew, Just send your proper student email and your SkyCiv username to support@skyciv.com and we’ll activate this right away for you.

  • Baris Sari

    What do I need to do in SkyCiv to create rigid floor diaphragm?

    • Hi Baris. Our next release of SkyCiv Structural 3D (v2.0.0) will have the ability to include plate elements which means that slabs and shear walls can be modelled. I’m not sure whether you need to model the floor itself or just the supporting members of the floor but we do not have a specific tool for rigid floor diaphragms. However you should be able to model this manually in the software. Send me an email at paul@skyciv.com if you’d like to discuss this further.

  • Sheldon Simon

    Can I do Translate repeat as in STAAD – I model a portal frame and want it to be repeated multiple times.

    • Hi Sheldon. Great question! At the moment this is not possible but we’ll be looking to add features like this in the next few months! You could always transfer the datasheet to MS excel and do your operations that way and then transfer back into S3D though. Thanks for the feedback.

  • Uriel Abdias Davalos

    my school dont have student email system, how i can pay the student version? Im from Mexico. Instituto Tecnologico de La Paz B.C.S.

    • Hi Uriel. Just send through an image of your student card (or whatever else) to support@skyciv.com to show that you’re a student and we’ll activate it immediately for you after checkout.

  • Anatoli Chigrinuk

    How to input beam sectional properties if that beam is back-to-back channel. I can only input a single channel, W beam etc.

    • Hi Analtoli. Great question. Our current section builder can only enter one shape at the moment. We’re working on a new and much improved section builder which is due for release in October and will cover sections like this! Send me an email at paul@skyciv.com and I’ll be sure to shoot you an email when it is all released.

  • Michael R

    Is there an import/export geometry feature (CAD/ revitalise)

    • Michael R

      *revit (autocorrect)

    • Sam Carigliano

      Hi Michael. Yes, you can export your model to STL on the Structural 3D program. Please let me know if you have any further questions.

  • Shawn

    Just trying out the free version of SW to evaluate it, but the 3D rendering view will not work. Is it not available in the free version?

    • Hi Shawn. If you’re using SkyCiv Truss/Frame then the 3D Renderer will not work since this is 2D software. You can use the 3D Renderer on the free version of SkyCiv Structural 3D here: https://skyciv.com/structural

      If you have any further questions please contact us at: support@skyciv.com

  • Orla

    I have just bought a student account and when I was entering my student address, and missed a letter. I therefore cannot receive the email to activate my account. How do I change the email address my account is registered with?

  • Aaron

    How do you select multiple members at the same time?

    • Hi Aaron. To multiple select anything (nodes, members, loads), hold ‘Ctrl’ key and click the members you wish to select. For more tips like this click the ‘Tips’ button at the top of the right toolbar.

  • Adrian Cecchin

    will there ever be a non cloud based software for purchase?

    • We’re considering it but we can’t guarantee it. At the moment there hasn’t been enough interest in it but I wouldn’t rule it out in the future.

  • Holden Caufield

    Sooo … for $600 a year, I would be ‘purchasing’ something I don’t tangibly own or have the capability to use ‘offline’ … that’s not too helpful when I’m in an area where not only is there no real cell phone coverage for a ‘hot spot,’ but you can forget about wifi.

    • Hi Holden. That’s the nature of cloud software. For most people it is more convenient but unfortunately for others like yourself it’s not. It’s $400 per year which is significantly cheaper than non-cloud alternatives which typically charge 5-10K plus ongoing maintenance costs. If you have any other questions or doubts please feel free to email us at info@skyciv.com.

  • tradwick

    Im putting in supports on a cantilever truss , what code do i use

    • Pins have the code: FFFFRR

  • Sam Sippe

    Is there an API for SkyCiv?

    • Hi Sam,
      Unfortunately at this time there is not. How were you looking to use the API?

      • Sam Sippe

        To get reactions and displacements for portal frames in bulk.

    • Hi Sam! We now have an API! Check it out here: skyciv.com/api-info

  • Eef Vermeulen

    Is it possible to connect beams with an offset? For example in stead of 2 parallel beams welded to each other, but with a perendicular plate in between. Like the gangway in the picture of SkyCiv, where the top and bottom beam have an offset compared to the lattice side structure.

    • Good question Eef. At this stage it is not possible to analyze plates in SkyCiv Structural 3D. The gangway shown was built in the software. Currently you can sign up for a 30 day free trial of SkyCiv Structural 3D – if you sign up send us an email at info@skyciv.com and I can drop the file for the gangway into your account.

    • In late 2016 we added both plates and member offsets, so this is now available in Structural 3D (S3D)

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