2,238,695 Projects Solved...

Frequently Asked Questions (FAQ)

User Accounts and Payments

#1: How much does SkyCiv cost?

SkyCiv offers both Free and Paid packages to our users - depending on what you need. The SkyCiv Free Account is completely free to register, but has some limitations in terms of features and functionality. If you require more features, we offer a number of affordable packages that will suit your needs. SkyCiv Software is considerably cheaper than traditional software that can generally run into the thousands of dollars.

#2: Who uses SkyCiv software?

SkyCiv is used mainly by Civil, Structural and Mechanical Engineers but is also suitable for Architects and Academic Staff. SkyCiv is very affordable and easy to setup, which makes it popular for users who do not wish to purchase expensive and inconvenient licensing.

#3: Can I cancel my billing at anytime?

Yes! SkyCiv offers a month to month license that you can cancel at anytime without any cancellation fees. In order to cancel your subsription simply follow these simple steps:

  1. Log in.
  2. Hover over your name in the top right corner.
  3. Click "Account Settings".
  4. Click the "Cancel Auto-Billing" button.
Note that your account will remain open until it expires as all you are doing is cancelling your subscription auto-billing. The cancellation can take up to 48 hours to be completed (PayPal users will receive an email). You can confirm it has been completed by re-visiting the "Account Settings" page and looking at your "Expiry Date". If you need access to the software in future then simply log in with your account and checkout again.

#4: Do I need to sign a long term contract?

Not at all! SkyCiv offers a month to month license that you can cancel at anytime as stated in Q3 above.

#5: How can I pay and when will I be charged?

You can pay by either PayPal or Credit Card. Payment is of a subscription nature so you will be auto-billed every month or year depending on what sort of subscription account you choose to purchase. Your subscription begins from the date that you pay. For example, if you purchased a Monthly Student Account, you will be billed every 30 days from the day that you purchase until you decide to cancel your subscription. You can cancel your subscription very easily - see above "Can I easily cancel my subscription auto-billing?".

#6: Why is my credit card not working when I checkout?

SkyCiv uses Stripe as its merchant provider. Stripe has a fantastic successful purchase rate but unfortunately in rare cases your card may not work. In this event you will NOT have been charged. This is completely normal behavior. In these circumstances we ask you to checkout using PayPal - which still allows you to use your credit card for the purchase.

As always, if you have any doubts about this or you're not sure of the charges on your statement please contact us.

#7: Why did I get charged extra SMALL amounts when paying via credit card?

SkyCiv uses Stripe as its merchant provider. If you paid via credit card and see small charges (around USD $1) on your credit card statement, this is completely normal behavior as stated by Stripe and they will be immediately refunded (it may take 5-10 business days to reach your account). In fact, even if your payment fails you still may be see these small charges.

#8 Is there a free trial or demo?

SkyCiv offers a free version to all its software. Simply Sign Up to our free account and get given instant access to the free (limited) versions of our engineering software.

To get demo access simply click the "Demo Account" tab on the features page of any product. You will be emailed the demo account details so you can log into SkyCiv's member portal and try any product of your choosing.

#9: How can I purchase the software without subscribing?

Whenever you make a purchase you are automatically subscribed and you will be automatically billed since the software is sold on a monthly or yearly basis. You can cancel your subscription or auto-billing at anytime. Please refer to Q3 above on how to cancel your billing.

#10: My account got cancelled and has expired. How do I get access to the software again?

Even though your account has been cancelled you can still log in. You can re-purchase any of the software again while being logged in. This will ensure that you retain all your previous files and settings.

Otherwise you can checkout without being logged in and create a fresh account.

#11: Do you offer volume/bulk licensing or subscriptions?

Yes. Please see our pricing page for more info.

#12: Can I pay yearly instead of monthly?

Yes you can! On the checkout page at the top there should be a green bar which will switch the payment term to yearly. Please contact us if you have any issues.

#13: Why have I been locked out of my account?

This is designed to protect your account and unlawful use of our software. It will lock itself if:

  • (a) too many password attempts or
  • (b) someone is trying to login from another computer or
  • (c) too many IP address have been used to login in under one account. If this happens it may reset itself in about one hour. Otherwise contact us and we will be able to assist you with this within 24 hours.

In the case of (b) and (c) it is important to know that SkyCiv accounts are licensed to the indiviual user and are designed for a SINGLE USER ONLY as per point #3 of our terms and conditions. Users are not permitted to share the account with others as it is a SINGLE USER LICENCE. In the event that you are locked out due to unlawful sharing of your account you may lose access to your account for an hour or so (punishment period).

#14: Can I get a refund?

As per our terms and conditions the answer to this question is usually "no". As stated in point #4: All sales are final and there are no refunds unless under exceptional circumstances (you never received the account, never logged in, or you find a genuine fault with it). Please read the detailed features list of each product so you know exactly what you are purchasing before you agree to pay. All SkyCiv Software is classified as a digital good and is therefore intangible. We do not offer refunds or trials to prevent people using the software for their benefit (possibly to complete assignments and homework) and then asking for a refund once they have no use for it anymore.

You may also qualify for a refund if you have been automatically billed and you're within the grace period. As stated in point #5 of the terms and conditions: SkyCiv offers a grace period 30 days from the date of an annual payment and 4 days from the date of monthly payments. This is to protect users who have forgotten about their subscription and are charged an annual/monthly fee when they no longer use the service. For this refund to be granted, the user must not have used the product during this grace period and must email us before the grace period ends.

As always, if you have any doubts about this please contact us.

Have Another Question?

Can't find the answer to your question here? Contact us and we'll get back to you within 24 hours!


Additionally you can scroll to the bottom of the page and join the discussion by asking your question there.

General Questions about the Software

#15: Do I need to Install or Update my Software?

Not at all. All of our software is online, meaning you just need to register and sign in to gain access. All your files and the software are hosted on our servers which means you're not using your own space or computer's processing power. When it comes time to update, we do it all from our end so you don't have to worry. You will automatically be given access to the latest version of the software without having to update the software.

#16: Is there Training Available?

We have a YouTube Channel that has a number of videos and resources available for our users. Within this channel are a number of training videos, depending on what software your are using.

#17: How can I take a screenshot of the software output?

Most of the software on SkyCiv have a "Screenshot" function in the "Output" menu. Please ensure you are using Google Chrome as your browser for this function to work properly. If you only want to screen shoot part of the page, don't wish to use Chrome or are having issues we recommend you manually print screen by following these steps:

  • Press "Print Screen" on your keyboard
  • Open Paint (or a similar program)
  • Paste the image
#18: Which online web browser do you recommend for SkyCiv Software?

We highly recommend using Google Chrome when using SkyCiv Software. We do most of our testing on Google Chrome and Mozilla Firefox and for this reason we say that SkyCiv is optimised and designed for Chrome and Firefox.

For most of the softwares any modern browser (see below) should be fine. However, Google Chrome has significant speed and performance improvements over other browsers when analysing large structures on SkyCiv Structural 3D. So if you're a SkyCiv Structural 3D user you may want to consider using Google Chrome if you already don't.

Of course, whichever web browser you're using we highly recommend updating it to the latest version. SkyCiv Online Engineering Software has been tested and confirmed to function correctly on the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari 6+ (Safari 5 and below have issues)
  • Internet Explorer 9+ (IE 8 and below have issues)
#19: Why do I need to enter a section in SkyCiv Truss and Frame?

The solver requires a section to produce a solution. Entering a section will only affect results such as deflection and stress which do not feature in SkyCiv Truss and Frame. Basic results like the reactions, shear, moment and axial will not vary with a changing section (they are section independent). You can have a play around with this by entering different sections and taking note of the results - they will not vary provided the section is not unreasonably small or large.

#20: What is the difference between SkyCiv Truss and SkyCiv Frame?

Frames generally have fully fixed connections while trusses typically have pin joints. For this reason SkyCiv Truss models all connections as pin/hinge joints (FFFFFR fixity code at the member end to simulate the moment being released about the z-axis). In SkyCiv Frame all connections are treated as fully fixed (FFFFFF fixity code at the member end).

Note: Only SkyCiv Structural 3D software allows users to fully control and customise the member connections.

#21: How can I model an internal hinge or pin joint?

To model a hinge or pin joint you must release the fixity of the member's end in its local z-axis. This is simply achieved by setting the member end fixity to FFFFFR when creating the member. This means that the moment about the member's local z-axis is released.

Note: Only SkyCiv Structural 3D software allows users to fully control and customise the member connections.

#22: How can I trust SkyCiv Online Engineering Software? Is it accurate?

At SkyCiv we ensure that our software is thoroughly tested. We conduct in-house testing by comparing software output to other structural analysis packages. We've run the software in thousands of different scenarios and verified millions of results. Additionally, the software gets used by hundreds of engineers every day and we encourage users to contact us regarding any issues or bugs they think may be occuring. This is also serves as another means for validation and verification of the software since our users often have other software or hand calculations at their disposal to compare the output.

SkyCiv is young and we always take feedback, suggestions and bug reports extremely seriously so that SkyCiv is as accurate as possible - it is of paramount importance to us. Over the course of time the accuracy and quality of the output has improved dramatically and while no software is ever perfect or without bugs we strive for perfection and accuracy.

In the event that you are having issues with the software or you think there may be something wrong with the output you can rest assured that we'll be with you every step of the way to provide support and technical assistance. If a bug comes to our attention we usually fix it and do more testing ASAP. One of the greatest assets of the software is that it's on the cloud so all users get automatically updated to the latest and best version of the software immediately without any extra cost.

#23: I think I'm having issues with the software. What can I do?

Hopefully it doesn't come to this, but no software is perfect so we encourage users to contact us regarding any issues or bugs they think may be occuring. This is why in the top menu of the software under the "Support" menu we have the "Report a Bug" function. This will put you directly in touch with technical support to get you through the issue(s). In these sorts of situations users will have priority support replying within the hour.

SkyCiv is young and we always take feedback, suggestions and bug reports extremely seriously so that SkyCiv Cloud Engineering Software can become the best product possible. Additionally, because SkyCiv Software is online and on the cloud, all users get automatically updated to the latest version of the software immediately.

#24: I just upgraded to SkyCiv Structural 3D but I built my files in SkyCiv Truss/Frame. How can I use them in Structural 3D?

If you upgraded to SkyCiv Structural 3D then stop using SkyCiv Truss/Frame because Structural 3D supersedes them. You don't need to build your files again. Simply use the SkyCiv File Manager to transfer the files to Structural 3D. Right click on any file in your Truss or Frame folder and click "Transfer to SkyCiv Structural 3D". Now your file can be seen in the Structural 3D software. Easy, right?

  • MZO

    Does the software perform a Response Spectrum Modal Analysis? how can I see the modal periods?

    • Hey there. At the moment we do not have this functionality in our 3D software but we’ll be adding it soon.

Back to Top