Documentation

Getting Started

General Info

Beam

Structural 3D

Section Builder

Member Design

RC Design
General
Code Verification


Connection Design

API

Can't find what you're after?

List of Errors

Below are a list of error codes and their possible causes. These errors arrive when a user attampts to solve and unsolvable structure

Error Code Message Possible Issues Possible Solutions
1 Timed Out - Server Unavailable. - Internet disconnected or dropped out
- Issues connecting to SkyCiv server.
- Check you are connected to the internet by visiting another website.
- Verify you can connect to the SkyCiv server
- Contact [email protected] if problem persists
2 Timed Out - Solution took too long. - There is a disconnected member or node, causing the solver to fail
- Model is too large for solver (typically > 20,000 members or > 10,000 plates)
- Increase the solver timeout in Settings > Solve > Solver Timeout
- Run Repair Model (Advanced > Model Repair) to locate model issues
- Delete parts of the model and resolve to try and locate source of error
- Open Datasheet for each element, and review the input for any missing/incorrect data
- Reduce the size of your model and try solve again
- Contact [email protected] if problem persists
3 Server Error - Issues connecting to SkyCiv server. - Verify you can connect to the SkyCiv server
- Contact [email protected] if problem persists
101 Unauthorized Access - There was an issue with authorization or access
- Contact [email protected]
102 Please add a member - There are no members
- Add a member by connecting two nodes: How to add a member
103 Please add a load - There are no loads (forces) applied to the structure
- Add a point load, distributed load, moment or area load
- Turn on Self Weight
104 Please add a support - There are no supports to restrain your model
- Add a support at a node: How to add a support
105 Please add a section - No Section has been defined for a member
- Add a section to your model via the Section Builder: How to add a Section
106 - 109, 116, 117 (*Attribute Name*) of Section ## cannot be zero - Missing data for Section Properties
- Old Data
- Open the Section in question and review the input, looking for missing data, 0 or incorrect input
- Delete the Section in question and re-enter and resubmit the data
110 Structure is not constrained - The structure is not static
- The structure is unrestrained in one or more degrees of freedom
- Insufficient supports or fixities within supports
- Add more supports and see if the structure solves. If it does, it is possible there are not enough supports to constrain the model, and it is not static.
- Change your supports to all Fixed (FFFFFF) and see if the structure solves. If it does, it is possible there are insufficient Fixed ('F') degrees of freedom (add more F's)
111 Please remove disconnected Node # x - Node number x is floating and not connected to anything
- Connect a plate or member to the node - Remove the node
112 Please remove disconnected Element (Member) # x - Element number x is floating and not connected to the rest of your structure
- Connect element to the rest of your structure via a node
- Remove the element
113 Structure is not constrained - The structure is compeltely unrestrained in some translational direction (X, Y or Z)
- Change a support to all Fixed (FFFFFF) and see if the structure solves.
114, 115, 118 Solve Error - There was an issue during solving. Could be an issue with the model or input
- Run Repair Model (Advanced > Model Repair) to locate model issues
- Check for any disconnected nodes, elements or plates. Inspect to ensure your entire model is connected by nodes.
- Delete parts of the model and resolve to try and locate source of error
- Open Datasheet for each element, and review the input for any missing/incorrect data
300, 301 Non-Linear Static Analysis failed to converge - The structure may not be stable, with insufficient restraints or supports
- The structure could be buckling
- If cables exist in the model: Cables may cause the model to not converge
- Increase convergence tolerance in Settings > Solve > Convergence Tolerance - Add more supports to your structure
- Try to run a Linear Static + Buckling Analysis and check whether structure is buckling
- Increase the size of the sections to determine whether structure is buckling
- If cables exist in the model: Try these cable tips to get your model to solve.